Crowd Control Training

Shortcake had crowd control training today. This included a costume fitting and a lecture on watches vs. cell phones. If you were wondering, elves are not allowed to have cell phones while working for Santa, not even to tell the time. Elves must wear watches. Luckily, Shortcake is quite happy to wear a watch, as she cannot get through a day without one.

There are new maze positions. These positions have boxes to stand on, giving elves, particularly those of shorter stature (Shortcake) more visibility, authority, and ability to engage in customers. There are also props at each of these stations, thus allowing for more improv in dialogue with the customers, or patter, or things to do during slow times. YAY. The maze will be AWESOME this year.

The Bear band is still in place. Wilhelm, Franz, Hans, Percival and Reginald were all quite happy to see Shortcake again.

We also went over training for the line before it enters the North Pole. It all comes down to being pleasant, keeping the line moving, and knowing when to extend the line.

There is an autism event the week after Thanksgiving, so Shortcake will be participating in Autism training on Monday.

Shortcake will be working the Parade! She will not be in full elf getup, but she will be a docent in a Macy's jacket at 59th street.